Te Whiwhinga mahi | The opportunity
We are currently looking for Customer Service Representatives to join our team here within the Staff Service Centre on a casual basis. This is a pivotal position that will give you unrivalled exposure to the breadth of the University’s operations and successes.
Accountabilities
- Deliver excellent quality service, assistance and precise topical information to the University’s staff and other stakeholders
- Provide accurate information every time, and then ensuring all service requests are documented to a high standard
- Work within and contribute to our enthusiastic and energetic team spirit
- Phone and web chat
It would also be advantageous to have:
- Experience within an IT Call Centre
- O365 Exchange and Active Directory experience
- An understanding of ServiceNow or ServiceCloud functionalities
- Basic I.T troubleshooting
We offer $25.00 per hour, this includes holiday paid out by shift completed.
For more detailed information, please refer to the position description.
Mō tō mātou rōpū | About the team
The team you will be joining is a strong, supportive unit that is constantly striving for continuous improvement. We collaborate and work together to achieve our goals and ensure a great customer experience.
He kōrero mōu | About you
Although experience within a similar environment would be beneficial, it is more important that you bring a great attitude, with the ability to roll up your sleeves and deliver an exceptional experience to our customers. You will be calm under pressure and able to work in a fast-paced, volume-driven environment.
Nga Pūkenga Motuhake | Important Skills
- Have excellent verbal and written communication skills with great listening and interpretation skills
- Calm and confident on the phone, call-centre experience would be of benefit
- Ability to learn new systems, software and procedures quickly
- Be a team player
- Have the ability to identify areas for continuous improvement and efficiency
This position is rostered. Our standard business hours are between 7.30 am to 6.00 pm Monday to Friday. We work 7.5 hours a day and start times will vary to accommodate operational demands.
Waipapa Taumata Rau | The University of Auckland
The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers.
Ngā āhuatanga kei a mātou | What we offer
The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities.
The University is committed to providing an excellent working environment through:
- Flexible employment practices (including working from home, flexible hours)
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks’ annual leave
In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.
For more information please visit Staff Benefits.
Me pēhea te tuku tono | How to apply
Applications must be submitted online, by the closing date of 28th May 2023 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.
Please reach out to Selina Battista, SSC Team Lead, via s.battista@auckland.ac.nz for a confidential conversation. Please note we are happy to answer your questions but we do not accept applications by email.
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz
